Find answers to common questions about Lumen pickleball paddles, shipping, warranties, and returns. If you need additional help, our team is happy to assist.
Orders & Shipping
How long does shipping take?
Most orders are processed within 1–2 business days. Standard shipping within the United States typically takes 3–5 business days, depending on your location.
Can I change the shipping address on my order?
If your order has not shipped yet, we may be able to update the shipping address. Please contact our support team as soon as possible with your order number.
What happens if my package is lost, stolen, or damaged during shipping?
If your package arrives damaged or appears to be lost in transit, contact our support team and we will work with the shipping carrier to resolve the issue as quickly as possible.
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.
Paddle Technology
What are Lumen pickleball paddles made of?
Lumen paddles are built using modern pickleball materials such as polymer honeycomb cores or foam-enhanced cores combined with fiberglass or carbon fiber paddle faces. These materials provide a balanced combination of power, control, durability, and feel.
Are Lumen paddles USA Pickleball approved?
Lumen paddles are designed to meet USA Pickleball equipment standards for tournament play. Please check each product page to confirm whether a specific paddle model is officially approved.
Where are Lumen pickleball paddles made?
Lumen paddles are designed in the United States and manufactured by specialized paddle factories that produce equipment for many leading pickleball brands.
Do Lumen paddles come with a cover?
Some Lumen paddle bundles include a protective paddle cover. If a cover is included, it will be clearly listed on the product page.
How do you play pickleball?
Pickleball is played on a court similar to a small tennis court using paddles and a plastic ball. Players serve diagonally and both teams must allow the ball to bounce once before volleying (the “double-bounce rule”). Games are typically played to 11 points.
How does scoring work in pickleball?
Pickleball games are usually played to 11 points and must be won by 2. Only the serving team can score points. The score is announced using three numbers: the serving team's score, the receiving team's score, and the server number.
Returns & Warranty
What is your return policy?
We accept returns on unused items within 30 days of delivery. Products must be in new condition and returned in their original packaging.
How do I return an order?
To start a return, contact our support team with your order number and reason for the return. We will provide instructions for sending the item back.
Do Lumen paddles come with a warranty?
Yes. Lumen paddles are backed by a limited warranty covering manufacturing defects. Normal wear and tear or damage from misuse is not covered.
Wholesale & Partnerships
Do you offer wholesale pricing?
Yes. We offer wholesale pricing for retail stores, pro shops, clubs, schools, and organizations interested in carrying Lumen products.
Do you offer custom or personalized pickleball paddles?
Yes. Select Lumen paddle models offer customization options for designs, colors, or branding. Custom paddle programs are also available for clubs, tournaments, and corporate events.
